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Restaurant Trends to Watch in 2021

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Restaurant Trends to Watch in 2021

The restaurant business has a long history of being hesitant to accept new technologies and digital solutions. However, the COVID-19 pandemic in 2020 changed that, forcing food and beverage establishments to go outside the box. To adapt to a new reality, many eateries have recently turned to technology, albeit unwillingly. One that involves fewer dine-in visitors, more off-premise and al fresco eating, or the use of Plexiglas screens and table dividers, masks and gloves, and a lot of cleaning.

Technology and innovation have aided, if not rescued, restaurants as they adapt their business models in order to not just survive but prosper in this new connected and contactless world.

So, in order to stay current and even ahead of the competition in 2021, what digital trends and technologies should be front of mind?

Online Ordering Systems & Delivery Apps

Online food ordering and contactless home delivery have come to the rescue as businesses face enforced limits, rigorous sanitary requirements, and even shutdown. And as diners become accustomed to getting the food they want when, where, and how they want it, this service is here to stay.

For those that are unable to provide in-house ordering and delivery services, third-party food delivery apps such as UberEats, Foodpanda, or Door Dash will continue to be an important alternative.

Contactless Payment

Contactless technology is becoming more widespread, and it is now possible to pay using a smartphone, wristwatch, or smartcard via an app or touch less device, in addition to placing an order online. 

New payment methods have been steadily gaining traction in the worldwide restaurant sector, but with the pandemic, this tendency has accelerated. Contactless payments are expected to treble in value from $2 trillion to $6 trillion by 2024, and having such alternatives is said to be highly crucial to 34% of customers. 

There is no need for human contact since there is no currency – it is more hygienic and safer – and it is quick, immediate, and handy. It’s also more cost-effective in terms of cash flow.

Online Table Reservation System

Calling a restaurant to reserve a table is becoming obsolete as online table reservation technology gains traction. Customers may browse available slots and make their own reservations on the go with apps like Eat App, Tablein, and OpenTable. Restaurants can manage seats, waitlists, customer loyalty, and dining preferences, as well as collect important client data for contact tracing and market insights, utilizing technology-enabled reservation systems.

Digital Kitchen ‘Boards’

There’s no longer any need to grab a pen and paper, fret about smeared printed tickets, or rush back and forth between the kitchen and front-of-house. Kitchen Display Systems (KDS) is a computerized menu board that helps restaurants optimizes their back-of-house operations. The screen, which is directly linked to the restaurant’s point-of-sale (POS) system, automatically prioritizes orders and flags any specific dietary demands. 

This technological solution ensures better communication, accuracy, and clearer workflows, as well as a more sustainable kitchen, by tracking meal delivery times and monitoring inventory to signal when a product is out of stock.

Automated Inventory Management Software

Tracking food and beverage inventories, predicting amounts, and even arranging reorders are no longer time-consuming, tiresome chores when you automate your inventory management. Importantly, including such technologies into your work process can help you cut down on food waste, which is estimated to cost the hotel industry $100 billion each year. Companies like Winnow are using cutting-edge artificial intelligence (AI) technology to assist restaurant owners and managers reduce food waste and expenses while also running their operations more effectively and sustainably.

QR Codes

QR codes, which are already common in mobile-first cultures like China, are now being seen in eateries all around the world. Auto-scanning barcodes with smartphone cameras on posters, tables, coasters, doors, or websites in this ‘no-touch’ age lets consumers to browse online menus, order, and pay – all without touching anything, keeping diners and staff safe. 

Indolj offers a variety of online ordering systems, such as Order Punching systems and food ordering app, to help you create the perfect digital menu. Please contact us at 0315-8298955 or visit our website at www.indolj.pk for further details.

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